kuieralot® Shop Terms and Conditions
Last updated: 11 August 2026
These kuieralot® Shop Terms and Conditions (the “Terms”) apply when you browse or buy products or services from the kuieralot® online shop at kuieralot.com (the “Website”). Please read them before placing an order.
The kuieralot® shop is operated by KUIERALOT (PTY) LTD, trading as kuieralot® (“kuieralot”, “we”, “us” or “our”), a company registered in South Africa. You can contact us by email at kuier@kuieralot.com.
By placing an order, you confirm that you have read and accepted these Terms. Nothing in these Terms limits any right or remedy that cannot lawfully be limited under South African law, including the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), where they apply.
1. About our kuieralot® shop
We sell the products and services described on the Website. Product images are illustrative. We make reasonable efforts to display colours, dimensions and other details accurately, but appearances may vary between screens and handmade or customised items may have minor variations.
You must be at least 18 years old and legally capable of entering into a contract to place an order. If you order on behalf of an organisation, you confirm that you are authorised to bind it.
2. Product information and availability
The main characteristics, availability and price of each item are shown on its product page. All products and services are subject to availability. Placing an item in your cart does not reserve it.
We may correct an obvious description, availability or pricing error before accepting an order. If an error affects an order you have already submitted, we will contact you and give you the choice to confirm the order on the corrected basis or cancel it for a full refund.
3. Prices and payment
Prices are stated in South African rand (R) unless the Website clearly states otherwise. The checkout will display the total price payable, including applicable taxes, delivery charges and other fees, before you place your order.
We accept the payment methods displayed at checkout. Payment is processed by the selected third-party payment provider and may be subject to that provider’s terms. You confirm that you are authorised to use the chosen payment method.
4. Placing and accepting an order
Before submitting an order, you can review the transaction, correct mistakes or remove items from your cart. Please check all product, personal, delivery and billing details carefully.
After you place an order, we will send an acknowledgement to the email address you provided. This acknowledgement confirms receipt of your order but does not necessarily mean that we have accepted it. A binding sale is concluded when we send an order confirmation or dispatch the goods, whichever occurs first.
We may decline or cancel an order for a reasonable and lawful reason, including unavailable stock, an obvious error, suspected fraud, payment failure or a delivery address we cannot service. If we cancel after receiving payment, we will refund the amount paid.
5. Delivery and collection
Available delivery or collection options, charges and estimated timeframes are displayed at checkout or in our Delivery Policy. Delivery dates are estimates unless we expressly agree to a fixed date in writing.
Where ECTA applies and no different timeframe has been agreed, we will execute an order within 30 days after receiving it. If we do not execute the order within that period or the period agreed with you, you may cancel the agreement on seven days’ written notice. If ordered goods or services are unavailable, we will notify you and refund any payment within 30 days after that notice.
You are responsible for providing a complete and accurate delivery address and for ensuring that someone is available to receive the order. We may charge reasonable additional costs caused by an incorrect address, failed delivery or uncollected parcel.
Risk of loss or damage passes to you when the goods are delivered to you or a person you nominate. Ownership passes once we have received full payment.
Please inspect your order promptly and contact us if it is missing, damaged or incorrect. Where possible, include your order number and clear photographs so that we can assist efficiently.
6. Cancellations, returns and refunds
Our Returns and Refunds Policy forms part of these Terms and explains the practical return process.
Cooling-off right for eligible electronic transactions
Where section 44 of ECTA applies, a consumer may cancel an eligible electronic transaction without giving a reason and without penalty:
- for goods, within seven days after receiving the goods; or
- for services, within seven days after the agreement is concluded.
To exercise this right, email kuier@kuieralot.com within the applicable period and include your name, order number and the item or service being cancelled. You are responsible only for the direct cost of returning eligible goods. If you paid before cancelling, we will refund the payment within 30 days after cancellation, using the original payment method where reasonably possible.
Exceptions
The statutory cooling-off right does not apply where the law excludes it. Examples include certain financial services; auctions; food, beverages or everyday consumables delivered to a home or workplace; services that began with your consent before the cooling-off period ended; goods made to your specifications or clearly personalised; goods that cannot be returned by their nature or that deteriorate or expire rapidly; unsealed audio or video recordings or computer software; newspapers, periodicals, magazines or books; gaming or lottery services; and accommodation, transport, catering or leisure services booked for a specific date or period.
An exception to the cooling-off right does not remove any other right you may have in respect of faulty, damaged, misdescribed or incorrectly supplied goods or services.
Quality guarantee under the CPA
Where the CPA applies, goods must be reasonably suitable for their usual purpose, of good quality, in good working order, free of defects and usable and durable for a reasonable period, having regard to their normal use and surrounding circumstances.
If goods fail to meet the applicable statutory standards within six months after delivery, you may be entitled to return them at our risk and expense and, subject to the CPA, direct us to repair or replace them or refund the price paid. If repaired goods fail again within three months after the repair, the further remedies provided by the CPA will apply.
Nothing in our Returns and Refunds Policy replaces or restricts these statutory rights.
Return condition
Unless an item is faulty, damaged, misdescribed or incorrectly supplied, returned goods must be sent back with reasonable care, unused and in their original condition and packaging where reasonably possible. We may refuse a voluntary return that falls outside our published policy, subject always to rights that cannot lawfully be excluded.
7. Digital products and services
Digital products are licensed, not sold, for your personal, non-commercial use unless the product page states otherwise. You may not reproduce, redistribute, resell, publish, share access to, alter or exploit digital content without our prior written permission.
If you ask us to begin supplying a service or provide access to digital content during an applicable cooling-off period, you expressly request early performance. Any limitation or loss of a cancellation right will apply only to the extent permitted by law and disclosed to you before purchase.
8. Custom and personalised orders
You are responsible for checking names, wording, dimensions, images and other specifications before approving a custom or personalised order. Production may begin after payment or approval. Such goods may not qualify for a change-of-mind cancellation or return, but this does not affect your rights if we fail to supply them as agreed.
You confirm that material you provide for customisation does not infringe another person’s copyright, trade mark, privacy or other rights and is not unlawful or harmful.
9. Promotions, vouchers and discount codes
Promotions and discount codes are subject to their stated dates and conditions, availability and any product or customer restrictions. Unless stated otherwise, they cannot be exchanged for cash, used retrospectively or combined. We may refuse or cancel improper or fraudulent use.
Gift vouchers, if offered, are subject to any additional terms shown when purchased or issued.
10. Advertising services
Advertising packages purchased through the kuieralot® Shop and WooCommerce checkout are also governed by our kuieralot® Advertising Terms and Conditions.
The Shop checkout processes the advertising order and payment. The package’s placement, duration, design allowance, campaign materials, approval, launch, reporting, cancellation and advertising-content requirements are governed by the Advertising Terms and the advertising product description accepted when ordering.
If these kuieralot® Shop Terms conflict with the Advertising Terms on an advertising-specific matter, the Advertising Terms prevail. These kuieralot® Shop Terms continue to govern general checkout, payment and order matters.
11. Accounts and website use
You are responsible for keeping your login details confidential and for activity on your account. Tell us promptly if you suspect unauthorised access.
You may not misuse the Website, interfere with its operation, attempt unauthorised access, introduce malicious code, scrape it unreasonably, place fraudulent orders or use it in violation of law or another person’s rights. We may suspend access where reasonably necessary to protect the Website, our customers or our rights.
12. Intellectual property
The Website and its content, including the kuieralot® name, branding, text, graphics, photographs, designs and digital products, are owned by or licensed to us and are protected by applicable intellectual-property laws. No right is granted except the limited right to use the Website and purchased products for their intended lawful purpose.
13. Reviews and user content
If you submit a review, photograph or other content, you confirm that it is truthful, lawful and your own, or that you have permission to submit it. You grant us a non-exclusive, worldwide, royalty-free licence to display and use it in connection with our shop and marketing, subject to our Privacy Policy. We may moderate or remove content that is unlawful, misleading, abusive or irrelevant.
14. Privacy
We handle personal information as described in our Privacy Policy and in accordance with applicable South African data-protection law, including the Protection of Personal Information Act 4 of 2013. By placing an order, you acknowledge that we must process relevant personal information to manage payment, fulfil the order, communicate with you, prevent fraud and meet legal obligations.
15. Warranties and liability
We will supply products and services with the standard, care and skill required by applicable law. Any additional product warranty will be described on the product page or supplied with the product.
To the fullest extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the order was accepted. Our liability for a particular order will not exceed the amount paid for that order, except where liability cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct, gross negligence, unsafe or defective goods, or any other liability protected by the CPA.
We are not responsible for delay or failure caused by events beyond our reasonable control. We will take reasonable steps to minimise the effect and will contact you where the event materially affects your order.
16. Complaints and disputes
Please send questions or complaints to kuier@kuieralot.com, including your order number and a clear description of the issue. We will try to resolve the matter fairly and within a reasonable time.
If we cannot resolve a dispute informally, the parties may agree to mediation or another appropriate dispute-resolution process before starting court proceedings.
17. Governing law
These Terms and each order are governed by the laws of the Republic of South Africa. The South African courts have jurisdiction, subject to any mandatory consumer right to approach the National Consumer Commission, a consumer court, an applicable ombud or another body with jurisdiction.
18. General
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a right is not a waiver of that right. You may not transfer your rights or obligations under an order without our written consent; we may transfer ours as part of a lawful sale or reorganisation of the business, provided this does not reduce your rights.
These Terms, the order confirmation, the relevant product page, and the policies linked above form the agreement between you and us concerning your purchase. If they conflict, the order confirmation and any product-specific terms prevail for that order, followed by these Terms and then the linked policies.
19. Changes to these Terms
We may update these Terms from time to time. The version displayed and accepted when you place an order applies to that order. The “last updated” date above shows when this page was most recently revised.
20. Contact details
KUIERALOT (PTY) LTD
Trading as kuieralot®
Registered in South Africa
Registration number: 2025 / 039548 / 07
Contact: kuier@kuieralot.com